Frequently Asked Questions

Have any questions? We’re here to answer!

Understanding Concierge Medicine

  • Concierge medicine is a membership-based model that allows for more time, access, and personalized care. By limiting the number of patients in the practice, I am able to offer longer visits, same- or next-day appointments, and direct communication—without the rushed experience common in traditional practices.

  • Our practice is devoted to the maintenance of your good health and proactive healthcare.

    Our goal is to limit or eliminate your need for urgent care clinics by being responsive to your concerns early. We are also available via phone, text, or virtual visits when you are away from home.

  • StoneBridge Medicine maintains a limited patient panel to ensure responsiveness. Once the panel is full, a waitlist may be maintained.

  • Prospective patients are invited to request a brief introductory call through the website to determine if the practice is a good mutual fit.

  • We offer home visits for an extra cost. Please book a consultation to find out more.

  • We are a primary care clinic. There may be conditions or situations that are better served by a specialist. We will work hard to facilitate that connection for you.

Membership, Fees, and Insurance

  • Your membership includes a comprehensive annual visit, unhurried appointments, same/next-day scheduling, direct messaging with your physician, care coordination, and chronic disease management. Note: Fees do not cover labs, imaging, medications, or specialist fees.

  • Membership fees are billed monthly. Accepted payment methods are outlined during enrollment and detailed in the membership agreement.

  • StoneBridge Medicine does not bill insurance for membership fees. The monthly membership covers enhanced access, longer visits, and comprehensive care coordination.

    Insurance may still be used for:

    • Labs

    • Imaging

    • Specialist visits

    • Medications (through your pharmacy)

    This model allows me to focus entirely on patient care rather than insurance constraints.

  • Memberships are billed monthly and do not require a long-term contract. While there is no minimum commitment, the model works best as an ongoing relationship.

  • Details regarding cancellation, re-enrollment, and notice periods are outlined in your membership agreement. There are no long-term contracts.

Appointments and Access

  • Yes. Same-day or next-day visits are often available depending on clinical urgency.

  • No. Visits are scheduled to ensure adequate time and attention for each patient.

  • If something comes up, please let us know and we are happy to reschedule. There are no penalties for no-shows or cancellations.

  • Concierge medicine offers enhanced access, but it does not replace emergency services. Urgent issues are addressed promptly, and guidance is provided for after-hours concerns.

  • All emergencies should be handled via 911 or the ER. Members are provided several methods to contact our team for urgent or non-urgent matters.

Communication and Specialty Care

  • Members can communicate through secure messaging, phone calls, and scheduled virtual visits. Messages are personally reviewed and typically addressed within one business day.

  • Yes. I assist with specialist referrals, reviewing outside records, coordination of care plans, and interpretation of test results to reduce fragmented care.

  • I assist with referrals and communication with hospitals to maintain continuity of care when outside services are required.

Strong Foundations. Lasting Connections. Better Care.

See how concierge medicine can feel more steady and intentional. Send us a message and we will help you understand whether our practice is the right fit.